Return Policy

Zidaan Perfume Return and Exchange Policy

Thank you for shopping with Zidaan! We are committed to ensuring that you are completely satisfied with your purchase. Please review our return and exchange policy below.

1. Exchange Only Policy At Zidaan, we do not offer refunds and return. We only accept exchanges for products that meet the criteria outlined below.

2. Eligibility for Exchange To be eligible for an exchange, the following conditions must be met:

• The product must be unused and in its original condition.
• The product must be returned with the original packaging, including any seals, tags, and labels intact.
• The request for an exchange must be made within  3 days of the purchase date.

3. Exchange Process If you meet the above requirements, you may request an exchange. To initiate the process, please contact our customer service team with your order number and the reason for the exchange. We will guide you through the next steps.

We will provide you the exchanged product within 4-5 working days

4. Exchange Conditions

• The exchange will be processed for a product of equal value.
• Any difference in price may be required to be paid or refunded depending on the new item selected.
• Shipping costs for returning the product will be the responsibility of the customer unless otherwise stated.

5. Non-Eligible Products We are unable to accept exchanges on products that are:

• Opened or used in any way.
• Damaged due to customer handling.

6. How to Contact Us If you would like to request an exchange, please contact our customer support team at info@zidaanperfumes.com, or call us at 9717084960. Please include your order number and any relevant details to help us assist you promptly.

7. Final Notes By making a purchase with Zidaan, you agree to abide by our exchange-only policy. We appreciate your understanding and are here to assist with any questions or concerns.

Thank you for choosing Zidaan!